General Return and Exchange Guidelines 

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund or exchange, please reach out to us within 30 days of delivery to initiate your return. 

To be eligible for a return, the piece must be unworn and sent back in its original packaging. Any order returned without a jewelry box, nor in its original condition is subject to a $20 restocking fee. 

Returns can be made on all full-priced items for a refund or exchange. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. 

  • Returns and exchanges are accepted for the majority of our products with the exception of the followings: 
  • Clearance items are final sale, and can not be exchanged or returned.
  • Items marked down 30% or more are considered clearance.
  • Items purchased on Black Friday between Nov 24-28th are final sales. No returns, but an exchange is accepted.
  • Made-to-order items or jewelry altered to a customer's request. 
  • An exchanged item or an item purchased on store credit is not eligible for return/refund or exchange.   

To return an item to us, please follow the steps below:

  1. Login into your account on the FOICI website in the 'My Account' section
  2. In the Track Your Recent Orders section, click on the View Details link for the order you would like to initiate the RMA for. 
  3. Once in the order, click on the "Add New RMA" button. 
  4. Choose the number of items you want to return in the Order Items section. 
  5. In the Order Return Options section, choose the Reason and Method for the return. 
  6. Finally, add comments (optional) in the Comments section.  Once done, click Save RMA and an email will be sent to both you and the FOICI return team.

Just a few notes:

FOICI will not refund the original postage costs in any case including shipping delay that is beyond our control. The customer is responsible for ensuring that jewelry pieces are properly wrapped and returned in good condition. Product damage during transit due to improper packaging voids the return and exchange. 

Returns received outside of the above-stated timelines are not accepted. Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes. 

FOICI will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable

Should the returned item not meet the above return guidelines, FOICI has the right to deny a return and have the item re-shipped to customers.

FOICI does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.