We’re pretty stringent with our quality control but for peace of mind, all of our products come with a 1-year warranty.
This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse or natural wear and tear. If you believe your item has a manufacturing defect, please return it to us for inspection within 30 days of delivery. If we determine your piece is defective, we are happy to offer a replacement.
A few things to note:
- We do not repair jewelry, we will only replace the item if it is still available or give you an item of equal or lesser value.
- We do not cover lost jewelry, we apologize for the inconvenience.
- items in their unused and original condition purchased from FOICI online store can be exchanged within 30 days of purchase.
- Damage and defective items can only be returned by mail for a refund or exchange.
- Our jewelry will tarnish, but can easily be cleaned. To learn more about cleaning your jewelry, click here
- Gold vermeil needs to strictly avoid any contact with water or chemicals. Any discoloration issues caused by not following our jewelry care guide, eg wearing rings when washing hands, using hand sanitizers, applying lotions and sunscreens, showering or swimming will not be covered by our product warranty.
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. These characteristics are what make your piece unique, and should not be considered a defect.
Once the product is received, we will carefully examine the defective merchandise and determine if the above criteria are met. Once approved, we will ship out your replacement item at no additional charge.
